PHYLANTERIX Returns Policy

Eligibility for Returns

At PHYLANTERIX, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may be eligible to return the product under the following conditions:

• The product must be unused and in the same condition that you received it.
• It must be in the original packaging.
• The return must be initiated within 30 days of receipt.
• A receipt or proof of purchase is required.

Non-Returnable Items

Certain types of items are exempt from being returned. These include, but are not limited to:

• Gift cards
• Downloadable software products
• Health and personal care items

Return Process

To complete your return, please follow these steps:

1. Contact our customer service team at [email protected] to initiate the return process.
2. Provide your order number and details about the product you wish to return.
3. Once your return is approved, we will provide you with a return shipping address.
4. Pack the item securely and include the original receipt.
5. Ship the package back to us using a trackable shipping method.

Refunds

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] and send your item to the address provided by our customer service team.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified by our customer service team.